Refund, Returns and Cancellation Policy:
Please read our return policy in its entirety. Returns Must: * Be returned in their original packaging. * Not appear to have been worn or washed. * Be received by our customer care department within thirty days from their delivery date.

Returns Must Not: * Be altered or damaged due to customer misuse or abuse.

* Have self-generated rips, tears, snags, stains, etc, due to customer misuse or abuse.

* Smell of smoke, perfumes, deodorants, lotions, or any other fragrances or odors.

If you're ever dissatisfied with Livid Leather, for any reason, please email a brief explaination of your dissatisfaction and we will promptly address the issue.

If a product is returned for a color, size, or style change, a thirty(30) dollar shipping, handling and restock fee will apply. We do not charge fees when replacing defective products or to issue a store credit. All return shipping rates will be your sole responsibility. Please read below when requesting to replace defective products. Every product is thoroughly inspected for manufacture defects before shipment. However occasionally a defective product may get overlooked. If you receive a defective product, please submit a damaged product claim within seven days from the date you receive the defective product. If we determine (after inspection) the defect is due to manufacture error, we will replace the product at no additional cost to you and issue a store credit to your customer account in the amount of the return shipping costs you paid.

Please follow instructions below when filing a damage product claim: * A claim must be submitted within 7 days from the date the product was delivered, and prior to its return. * Include your name, invoice & product numbers, and a brief explaination of the products defect. * We will not accept products with self-generated rips, tears, snags, stains, etc., or worn, washed, stained, altered, misused or abuse products, or products smelling of smoke, perfumes, deodorants, lotions or other fragrances and/or odors.

* Due to different browser and pixel settings the colors displayed on a web page may vary, making product colors appear darker or lighter than the actual colors of a product.

* We reserve the right to dispute any damaged product claim, if, after our inspection of the product, we determine the defect is not due to manufacture error, but was caused by self-generation, or the misuse or abuse of the product by the customer.


Motorcycle Suits and Custom Measurement Jackets Return Policy:
Please note all styles of motorcycle suits are not returnable as every suit we make is custom made to your measurements. Leather Jackets that are ordered with Custom Sizes also are not returnable, all products at standard sizes are returnable.



Sizing Reminder
Please consult our Standard Sizing chart for your correct size, if your size is not listed, email us. We provide tailoring to your measurements at NO Extra Charge, just send us your measurements in the custom measurements form located at http://store.lividleather.com/custom.html and we will make it to your size after placing your order.

Exchange Policy: Size exchanges are free one time and the returned product must not be damaged, damaged products will not be exchanged and you must ship the product back to us within 5 days of receipt.

Frequently Asked Questions (FAQs):

1. How to get in touch with us after hours?

A. We constantly check our email till Midnight Pacific Time, so email with "urgent reply" subject, and your contact information, so we can get in touch with you asap. You can also leave a message at our phone number or through our live chat customer support system.

2. What currency are the products in?

A. All products are in US Dollars.

3. What is the shipping time to my country?

A. Shipping Lead time is same for all countries.

4. Can I customize my jacket with my measurements and leather types?

A. Yes All jackets can be customized upto your needs.